Trading Terms

About UKGiftGallery/Thorne Antiques & Collectables

We are a family run business based in South Yorkshire called Thorne Antiques & Collectables.

Our aim is to provide the best level of service available:

FREE UK Delivery available on everything throughout the site
A wide range of carefully selected, high quality homewares
Value for money
An easy to use, customer friendly website
Secure 128 bit encrypted online payment facilities
Gift Wrapping service available
Rapid despatch of all orders, same day where possible
Trackable Courier or Royal Mail delivery at the best prices
Worldwide Delivery
A personal and professional service at all times
Direct Standard rate telephone number for Sales and Customer service
Order Tracking

If you have any queries or would like to ask us anything please feel free to email on sales@ukgiftgallery.co.uk call us on 01405 818 576

To contact us by conventional mail please write to our correspondance adress:

Thorne Antiques & Collectables, 21 Wilkinson Avenue, Moorends. Doncaster. DN8 4RT

Ordering From Thorne Antiques and Collectables:

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. You have the option of selecting an alternative delivery address to enable you to have gifts sent direct to the recpient or your work address etc.

Delivery schedule:

We try to process all orders, where possible, within 24 hours. Whilst most items will be despatched within one working day, please allow 5 working days for delivery within the UK. 5-7 days for Europe and 7-14 days Rest of World.

Payment:

We accept secure online payments through the website using either Your normal Credit Card or UK Debit Card,or Paypal. To use Paypal you must have an account with them to make a payment.

If you prefer to place your order over the phone please call us on 01405 818 576 and we will take your order and payment simultaneously using our own payment faclilities. We are established retailers and our payment service is provided by 'Streamline' (the UK's biggest supplier of Card Payment Services) assuring you of a smooth transaction.

Finally we are pleased to accept Cheques or Postal Orders from UK customers and allow 5 working days clearance time before dispatching any goods. To pay by cheque or postal order please add items to your basket as normal and you will be given the option to post your payment at checkout.

If you have any questions or need any help please feel free to email or call on 01405 818 576

Packaging:

At Thorne Antiques and Collectables, we want you to receive your purchase in the same great condition it left us. We use only good quality packaging materials which includes recycled where possible to minimise environmental impact. All items are sent via recorded post or courier and are automatically insured for their full value. We carefully package our products to provide adequate protection whilst in transit so you can have total confidence that your order will arrive in one piece. In the unlikely event that an item should arrive damaged please email or call us within 24 hours of receipt so we can process a claim with the carrier and arrange a replacement item to be dispatched.